Hosting, Domain & Website Service FAQs

Start with the goal you want to achieve, such as launching a website, protecting a domain, improving email, or reaching more customers. Browse the service topics below, then contact our team if you would like help clarifying scope and options.

Yes. Services can be discussed together or individually. We will confirm the work, dependencies, responsibilities and pricing in the proposal before anything begins.

Use the contact page to describe your goals, current setup, preferred timing and any services you are considering. We can then discuss the requirements and confirm what is included in a written scope.

Not necessarily. Hosting and email depend on the selected plan, while project services depend on requirements and agreed deliverables. Check the current service page or proposal for pricing, taxes, renewals, exclusions and terms.

Usually, an existing domain or website can be part of a project. The available steps depend on your registrar, hosting provider, account access and current configuration. Do not share passwords in a public form or email.

Visit the Contact page to send an enquiry or use the contact methods listed there. Include the service you need help with and avoid sending passwords or payment-card details.

SitePages is a brand of Friends Web Hosting. The provider, account, billing and support arrangements can differ by service, so check the relevant service terms and order details.

Yes, free on every plan. We handle files, email and databases.

Upgrade in one click; changes apply without a reboot on cloud plans.

Hosting runs on data centres in India, with a global CDN that serves your content close to visitors. Ask us for the exact location of your plan.

Monitoring alerts our engineers straight away and we work to restore service quickly. Uptime commitments for your plan are confirmed with your quote.

Yes, a GST-compliant invoice is generated automatically for every payment.

Cloud hosting may suit websites or applications that need a hosting environment with room to adjust resources. The right configuration depends on your traffic, software, storage and operational needs.

Resource changes depend on the selected plan and platform. Share your current requirements and expected growth so the available upgrade path can be confirmed before purchase.

Migration can be discussed as part of your setup. The migration plan depends on the site, databases, email, DNS and access available; confirm the scope and any expected downtime before scheduling a change.

Linux hosting is general-purpose hosting with cPanel, suited to WordPress, Joomla, PHP websites and custom applications.

Yes. Linux hosting supports WordPress and other PHP applications, with the flexibility to manage your site through cPanel.

Linux hosting plans include cPanel access so you can manage files, databases, email and domains from one dashboard.

Yes. You can move to a larger plan as your website traffic and resource needs grow.

A virtual private server gives a customer an allocated virtual server environment with its own operating system and resources. The plan, management level and available controls determine how much server administration is your responsibility.

It depends on whether the VPS is managed and what software you plan to run. Ask about server management, control-panel access, backups and support responsibilities before choosing a plan.

Operating-system choices depend on the available plan and platform. Confirm supported options and any application compatibility needs before ordering.

Dedicated servers are suitable for high-traffic websites, databases, ecommerce, custom applications, DNS, file storage and business email.

You can add a cPanel license during purchase or later. WHMCS is also available for hosting businesses.

After payment, provisioning is typically completed in around 30 minutes, followed by access over SSH.

Our team is available 24/7 for hardware, network, operating system, boot and login issues, plus basic cPanel and firewall guidance.

Reseller hosting lets a business allocate hosting resources across separate customer accounts and offer hosting as part of its own services. The features, branding controls and customer limits depend on the selected plan.

Reseller plans are intended to let you manage multiple customer hosting accounts. Check the current plan details for account limits, control panels and included tools.

No. Reseller Hosting is a hosting product. The Reseller Partner Program is a separate business platform for offering products such as domains and hosting; review its dedicated page for details.

Search for an available name and extension, then review the registration period, registrant details, renewal price and terms before completing an order. Availability and pricing can change, and some extensions have additional eligibility rules.

A transfer may be possible if the domain and account meet the relevant registry and registrar requirements. Check the domain status, transfer authorisation and renewal implications with the current and receiving providers before starting.

The person or organisation that owns the domain should be recorded accurately as the registrant. Keep access to the registrar account and contact email under your control.

Friends Web Hosting lists DNS management, bulk domain tools, domain forwarding, domain theft protection and access to a domain control panel. Its page also describes a 90-day trial of Titan Email with two custom email accounts. Review the provider’s current terms to confirm availability and eligibility.

The provider describes DNS management as a way to manage DNS records through its DNS service. The records and controls available may depend on your domain and account.

Domain forwarding directs visitors from your domain to another website. Friends Web Hosting notes that forwarding may be available with or without masking; check the provider’s guidance to understand the options and their effects before enabling masking.

Friends Web Hosting describes this as protection intended to help prevent a domain from being transferred without permission. Review the registrar’s current terms and keep your account access details secure.

The reference page advertises a 90-day trial with two custom email accounts. Trial availability, qualification, renewal and later charges may be subject to provider terms, so verify those details before registering.

Visit Friends Web Hosting’s current free-services page and domain registration page for eligibility, inclusions, and terms that apply to your order.

An SSL certificate is a digital certificate that verifies your domain and encrypts information sent between your visitors and your website.

SSL protects login, contact and payment information while showing visitors that your website is trusted and secure.

Yes. Our certificates are compatible with all current major browsers and devices.

Certificate types cannot be upgraded or downgraded after issue. You can purchase a new certificate when your requirements change.

Yes. We can guide you through validation and installation, or handle the setup on hosting managed by our team.

We handle the technical work such as server setup, performance tuning, security patches and WordPress core updates so you can focus on your website.

Most orders are provisioned in under 10 minutes, with WordPress installed and the account activated after payment.

Yes. Every WordPress Hosting plan includes a free SSL certificate configured for HTTPS.

Yes. Our support team can guide or assist with moving your existing WordPress site with minimal downtime.

We can review the domains and provider access you share, then confirm the support and coordination available for your portfolio.

No. Monitoring can surface activity for review, but cannot guarantee prevention or removal. Any response depends on evidence and the relevant registrar, registry or platform process.

Incorrect or incomplete DNS authentication records can affect delivery. We inventory legitimate senders, plan changes carefully and validate results with you.

Yes. Contact our team with your domains and email setup to discuss scope, access requirements and a suitable service plan.

Domain name services can help organise a domain portfolio, review registration details and coordinate updates and renewals. The exact scope depends on your domains, registrar access and agreed support.

We can review the domains and access arrangements you provide, then confirm which updates or coordination are available. Some changes must be completed through the registrar account.

The domain should remain registered to its rightful person or organisation. Service access should support management, not replace your ownership or control of the registrar account.

Monitoring can help review selected domain and configuration activity for changes that may need attention. Ask us to confirm the data sources, coverage, alert process and review frequency for your scope.

No. Alerts need context and evidence. A change may be authorised or routine, so it should be checked before taking action.

No. Outcomes depend on the registrar, registry, hosting provider or applicable legal process. Where included in scope, we can help organise information and coordinate an appropriate report.

A review can cover registrar-account access, contact and renewal settings, nameservers and key DNS configuration, based on the systems and access in scope.

No. Safeguards can reduce risk but cannot eliminate it. Account security, clear change approvals, registrar controls and a recovery plan remain important.

DNS changes are made only after confirming the request, authorised account access and expected impact. Some actions may need to be completed by your registrar or IT administrator.

DMARC lets a domain owner publish how receiving mail systems should handle messages that fail DMARC checks. It can also support aggregate reporting when configured. DMARC works with SPF and DKIM; it does not replace secure mail accounts or other email controls.

First identify legitimate senders and review authentication alignment. A staged rollout can help uncover configuration issues before considering a stricter policy.

Yes. If legitimate senders are missing or misconfigured, a stricter policy may affect their messages. Inventory senders, review results and test before increasing enforcement.

SPF is a DNS-based email authentication mechanism that lets a domain identify hosts authorised to send mail for it. Receiving systems use the policy as one signal when evaluating messages.

A sending domain should have one SPF policy record. If multiple services send mail, their authorised mechanisms need to be combined into one valid record following each provider’s instructions.

Review the provider’s SPF instructions, confirm it is an authorised sender, update the existing policy carefully and test mail from legitimate systems after the DNS change.

Most websites launch in 3–6 weeks depending on scope.

Yes. You get full ownership and source files at handover.

30 days of free fixes, then optional care plans.

Every build is mobile-first and tested for Core Web Vitals before launch.

Yes. We hand over an easy CMS and a short training session for your team.

A project may include discovery, design, development, content setup, testing and launch preparation. The proposal should specify the pages, functionality, integrations, content responsibilities and post-launch support included.

Responsive behaviour can be included in the project scope and checked across agreed screen sizes. Share any important devices, browsers or accessibility needs during discovery.

We can review the site, codebase, platform and access before confirming what changes are feasible. The review helps identify dependencies and estimate the work without assuming the existing setup.

WordPress hosting provides the server environment for a WordPress site. WordPress development covers work on the site itself, such as its theme, features, integrations or store experience.

Customisation can be scoped after reviewing the site, theme or plugin and the behaviour you need. The proposal should also clarify compatibility, maintenance and any third-party licence requirements.

WordPress includes tools for editing site content. Any training, custom editing workflow or documentation should be agreed as part of the project handover.

A chatbot can answer common questions using approved business information, support lead qualification, and guide users through selected workflows. Its scope should be defined around the tasks it can handle reliably, with a route to a person for requests that need judgement or account-specific help.

Chatbots can be designed for channels such as a website or WhatsApp Business. Channel access, provider requirements and any associated platform costs need to be confirmed during project scoping.

It may be possible to connect a chatbot to a CRM, ticketing system or other tools through available APIs. The integration depends on your systems, access permissions and the actions you want to automate.

The project starts by defining the intended conversations and reviewing the business information the chatbot may use. Responses and escalation paths should be tested against real examples before launch and reviewed as your information changes.

A project can cover requirements and user flows, interface design, app development, integration with approved services, testing and release preparation. The final scope depends on your features, existing systems and device requirements.

An Android app can connect to a website backend or business service when a suitable API and authorised access are available. Integration needs are assessed before estimating the work.

Release preparation and submission support can be included in the agreed scope. Store approval and publication timing are controlled by Google and are not guaranteed.

The approach depends on your requirements, target devices and whether you need other platforms. We can discuss native Android development or a cross-platform option during discovery.

The service can be scoped for brand identity, website visuals, social media assets or print materials. Tell us where each design will be used, the formats you need and any brand guidelines.

Share your brief, audience, intended use, brand assets, required dimensions and examples of the direction you prefer. The agreed scope should state the number of concepts, revisions and final file formats.

Final deliverable formats depend on the project agreement. Confirm whether editable source files, fonts, stock assets or third-party licences are included before work begins.

A migration may involve website files, databases, mailboxes and related hosting settings. The exact scope depends on the source and destination systems, account access and compatibility.

Some migrations can be planned to reduce disruption, but no transfer should be assumed to be interruption-free. The migration plan should identify testing, DNS changes, timing and any expected service impact.

The team will confirm the access needed for the source and destination accounts. Use a secure, agreed method to provide temporary access; do not send passwords through a public form.

Website management can include agreed maintenance, content updates or technical checks. The service plan should define what is covered, how requests are submitted, response expectations and any work billed separately.

Changes should follow the approval process agreed for your service. Confirm who can request changes and whether updates are reviewed on a staging site before going live.

Possibly. Support depends on the platform, hosting environment, available access and requested tasks. Share those details so compatibility can be checked.

No, ad spend is paid directly to the platform. Our fee covers management.

Plans are month-to-month after an initial 3-month period.

Paid ads show data in week one; SEO typically compounds from month three.

Monthly (or weekly on Pro) reports on leads, cost per lead and revenue, in plain language.

Always. Campaigns run in accounts you own; we work with manager access.

The available mix can include search optimisation, paid advertising, email or SMS campaigns, depending on your goals and audience. The proposal should distinguish management work from advertising or messaging costs.

Measurement depends on the campaign and the analytics access available. Agree on the conversion events, reporting cadence and baseline before a campaign starts.

No. Results depend on factors such as the offer, audience, competition, budget, website experience and platform decisions. A forecast is not a guarantee of outcomes.

Work may include technical checks, on-page improvements, content recommendations and performance reporting. The scope depends on your website, goals, access and the work agreed.

There is no fixed timeline for rankings or organic traffic. Search engines, competition, site changes and content quality all affect when and whether performance changes occur.

No one can guarantee a specific organic ranking. SEO work can improve a site’s accessibility and relevance, but search engines determine results.

You will need a campaign goal, audience, approved email content and an appropriately managed recipient list. Confirm consent, unsubscribe handling, sender identity and the email platform before sending.

Sender configuration and campaign practices can be reviewed as part of the agreed scope. Delivery depends on recipient systems, sender reputation, authentication and message practices; it cannot be guaranteed.

That depends on how the list was collected and the permissions associated with it. Review applicable requirements and your email platform’s rules before importing or contacting recipients.

You need an approved message, an intended audience and a suitable sending setup. Sender registration, consent, templates and other requirements can depend on your location, provider and campaign type, so confirm them before launch.

No. Delivery can be affected by network operators, recipient settings, message content and provider rules. Reporting should distinguish submitted messages from delivered messages where that data is available.

An integration may be possible when the sending platform and your system support it. Confirm the required data, permissions, workflow and any provider charges during scoping.

The ad spend and management fee are separate unless a proposal explicitly states otherwise. Review who pays the platform, the budget limits and the account ownership before launch.

No. Campaign performance depends on the offer, targeting, budget, competition, landing page and other factors. Goals and measurement can be agreed, but outcomes are not guaranteed.

Account ownership and access should be confirmed in the service agreement. Ask for the campaign to run in an account you control and for the agreed access to be documented.

The channels and placements depend on the campaign objective and the available account setup. Confirm which platforms, audiences, creatives and deliverables are included in the proposal.

Creative production depends on the agreed scope. Confirm the number and format of assets, revision process, usage rights and any separate production costs.

No. Results depend on audience, creative, offer, budget, tracking and platform decisions. Campaigns can be measured and adjusted, but specific outcomes cannot be promised.

Yes. You can use a domain you already own, or register a new one with your order.

You can bring them with you. Migration tools are available for Microsoft Exchange, Lotus Notes, IMAP servers and other Google accounts.

Each email account comes with 30 GB of storage.

Yes. Use IMAP or POP with any desktop client such as Outlook or Thunderbird. Google Workspace Sync lets Outlook manage your mail, calendar and contacts.

Gmail works on any smartphone or tablet, including iOS and Android.

Yes. Google Workspace is sold as one integrated suite, but you are free to use only the apps you need.

Yes. Create groups with moderators and membership rules, and use Gmail’s vacation responder for auto-replies.

Yes. We move all your accounts with data intact and your admin details stay the same. Any remaining tenure with your old provider does not carry over.

An address that matches your domain, like you@yourbusiness.com, instead of a free Gmail or Yahoo address. Every employee, team and service can have its own mailbox.

Anyone can create a free email account and claim to be a business. A branded address builds trust and sets you apart from spammers.

Yes, but you need to own the domain. If you don’t have one, you can register it while signing up.

Yes. Titan has built-in migration tools, and support is available 24/7 if you get stuck.

Yes. Titan works in every major browser and has native apps for Android and iOS.

Yes. All incoming mail passes through advanced anti-spam before it reaches your inbox.

You get email branded with your domain (like sales@yourbrand.com), low latency and reliable uptime, with no hardware, software or IT costs. Add accounts as your team grows.

No. Open mail.friendswebhosting.in in a web browser and sign in with your Domain Mail email address and password. You can optionally configure a compatible email client using the supported mail settings.

Go to mail.friendswebhosting.in and log in with your Domain Mail email address and password. Webmail works in a desktop or mobile browser; no application is required.

Using an email application is optional. Domain Mail also supports desktop clients such as Microsoft Outlook, Thunderbird and Windows Mail over POP or IMAP.

It depends on your plan: Starter gives 5 GB, Team 10 GB and Business 25 GB per account. You can also add more in 5 GB blocks.

Outgoing mail (SMTP) normally uses port 25. If your ISP blocks it, use port 587 instead.

Yes. Create mailing lists with moderators, and set up automatic replies for any address.

Zero tolerance. Bulk, purchased or unsolicited mailing is treated as spam and can lead to account termination.

It is a reseller platform for businesses that want to offer products such as domains, hosting and email to their own customers. The linked portal describes private-labelled storefronts and tools for managing reseller activity.

The linked portal presents a reseller model rather than only referral commissions. Review its current signup terms to understand the commercial model, costs, account requirements and responsibilities.

The portal lists domain, hosting, email and website-builder products, plus platform features such as branded storefronts and business-management tools. Availability and terms should be checked directly in the portal.

No. Earnings depend on current wholesale pricing, the prices you set, customer demand, operating costs and the terms of the program. Review the current pricing and agreement before making a business decision.

Visit the SitePages Reseller Partner Program page for an overview and a link to the Friends Web Hosting reseller portal. Confirm all current requirements and terms with the portal before signing up.